I get about 1200 to 1600 feedback left per month on average.

Item as described :- All my items are described as best that I can, the only time I think that i get marked down for this, is when I send the wrong item out, if I do this, and I am notified, I always correct this whit sending the right item out 1st class, the buyer always gets to keep the other item, so why get marked down for this?

Postage & packaging:- A sore point a year ago, you could buy an item for 99p but the postage was £9.99, 99% of people that saw this, looked at the big picture, added to the two together and that’s what they were prepared to pay as it was still cheap, as the knew that it would never cost 99p any-were on Gods earth and also that it would never cost that to send, it was the 1% that lived in cloud cuckoo land that complained, but it was fee avoidance. Most of my items are on free post so I now make less and ebay make more, but i still get 1 or two people leaving 1′s or 2′s per month, because they have asked to combine items, I have emailed them back said I can but will cost more, now this is all to do with Royal Mails Newish PPI, sizes & weights.

But here are the best two:-

Communication :- Most is automated, emails are, you won, please pay, thats two, they then get a dispatched email (we will get to that one in a moment), they also get a feedback reminder, total 4 emails, normally this is enough, but when this go wrong, say an item is late, I’ll email or and phone the person to find out the problem. I still get 2 or 3 people leaving 1′s or 2′s for this, Why?

This is the best for last.

Dispatch:- What a joke, All items that are paid for before 3.30pm on a working-day leave here that day, if after this time they leave here the next working-day, Royal Mail pick up all our items, parcels are different, if you pay for your parcel before 11am on a working-day, it leaves here that day, it is picked up by DHL if after this time, it leave here the next working-day, this is made clear on all listing, as soon as the items leave here, I then email all to let them know they have been dispatched, so why do I get 6 or more every month marking me down with 1′s or 2′s for this, because they mark it down as delivery time, one I control, the other is out of my hands, from the 26th November when it started to snow here in the north east of England, I informed ebay by phone of the problems that we were having, I was taking my items to RM & DHL Depots, everything was dispatched on time, but because item were either stuck at depots of in the system with all the Christmas mail, I had over 24 people leave 1′s or 2′s because of this, I was also left the same 1′s & 2′s in the communication as well, I was being inundated with “where is my item” all I could say was Royal Mail has it, or give the tracking number for your parcel for DHL, you then get the second dose, ” I still do not have my item” and then 20 people try to open a case, which ebay then say is too early, so they wait a day or so then open one, all the time the snow still falls, now the rail and airports are being affected, but where is my item. I don’t know is all I can say, so now I am starting to give refunds, but every thing has a return address on, so far nothing has come back, but we will wait and see.

I have phoned ebay but they can do little about this, I have still lost my top rated seller, and looking at it, I am still well over the 50% mark, even after losing it, so will not get it back even on the next evaluation on the 20th of January.

I have talked to a lot of top rated sellers about this, some have lost theirs as well, we were thinking, that if a buyer leaves a 1 or a 2, they should have to justify it in a drop down box, that can not be seen by the seller, but if the seller contact ebay, to question why they have a drop in DSR’s then the person at the other end can look in to what the buyer has left in the explanation box as to why they left a 1 or a 2, then they can make their mind up was it total justified, or was the buyer just a little peeved because it the weather delayed their item.

Their should be a better way for dispatch, if RM were held accountable with DSR’s on dispatch and would lose the contract, they would have lost it by now, but as this is the only viable way to send large letter and small packets, we are stuck with them.

My fees to ebay are 12k + per year, please sort this out, every-time their is a bank holiday or it snows, why should I be penalized for dispatch time, when item leave her as stated.